Contact information

Contact Us

Thank you for shopping with TaoThread. If you have any questions about your order, shipping, returns, or our products, we're here to help.

Customer service email: hwywz@caohua.com

We aim to reply to every message within 24 hours, Monday through Friday (UTC+8). To help us assist you faster, please include your order number in your email.

Business hours: Monday–Friday, 9:00–18:00 (UTC+8). Messages received on weekends or public holidays will be answered on the next business day.

For returns, please email us before sending any item back, and our team will guide you through the process.