Refund policy
Refund & Return Policy
Last updated: September 10, 2026
At TaoThread, we want you to love every piece you receive. If for any reason you're not completely satisfied, we're here to make it right.
30-DAY RETURN GUARANTEE
We offer a 30-day return policy on all items. If you're not satisfied with your purchase, you may return it within 30 days of the delivery date for a full refund or exchange.
ELIGIBILITY FOR RETURNS
To be eligible for a return, your item must:
• Be in the same condition as when you received it
• Be unworn and unused
• Include all original packaging, tags, and accessories
• Be accompanied by your order number or proof of purchase
The following items are NOT eligible for return:
• Custom or personalized items
• Items that show signs of wear, damage, or alteration
• Items returned without original packaging
• Final sale items (if clearly marked)
HOW TO INITIATE A RETURN
1. Email us at hwywz@caohua.com with:
• Your order number
• Reason for return
• Photos of the item (if damaged or defective)
2. We will respond within 24 hours with return instructions and a return authorization (RA) number.
3. Carefully package the item with all original contents.
4. Ship the item back to the address we provide.
5. Once we receive and inspect the item, we'll process your refund or exchange.
Please do NOT return items without first contacting us. Returns sent without an RA number may be delayed or refused.
RETURN SHIPPING COSTS
• Defective or damaged items: We cover return shipping costs.
• Wrong item sent by us: We cover return shipping costs.
• Changed your mind / size doesn't fit: Customer is responsible for return shipping costs.
• Original shipping costs are non-refundable unless the return is due to our error.
REFUND PROCESS
• Once we receive and inspect your returned item, we will process your refund within 3-5 business days.
• Refunds are issued to the original payment method.
• Please allow 5-10 business days for the refund to appear on your statement (processing time varies by bank or payment provider).
• You will receive an email confirmation once your refund has been processed.
EXCHANGES
We're happy to exchange items for a different size, color, or style within 30 days of delivery.
To exchange:
1. Email us at hwywz@caohua.com with your order number and the item you'd like to exchange for.
2. We'll confirm availability and provide return instructions.
3. Ship the original item back to us.
4. Once received, we'll ship your new item within 2-3 business days.
• If the new item costs more, you'll need to pay the price difference.
• If the new item costs less, we'll refund the difference.
• Exchange shipping: We cover shipping for the new item if the exchange is due to our error. Otherwise, the customer covers return shipping.
DAMAGED OR DEFECTIVE ITEMS
We take quality seriously, but occasionally an item may arrive damaged or defective. If this happens:
1. Contact us within 7 days of delivery at hwywz@caohua.com.
2. Provide photos of the damaged/defective item and the original packaging.
3. We will arrange a replacement or full refund at no cost to you, including return shipping.
Common defects we cover:
• Broken chains or clasps
• Stones falling out
• Manufacturing defects
• Items damaged in transit
WRONG ITEM RECEIVED
If you receive an item that is different from what you ordered:
1. Contact us within 7 days of delivery.
2. Provide photos of the item received and your order confirmation.
3. We will arrange for the correct item to be shipped and provide a prepaid return label for the wrong item.
NON-RETURNABLE ITEMS
For hygiene and safety reasons, the following items cannot be returned:
• Earrings (due to hygiene concerns)
• Custom engraved or personalized items
• Items that have been worn, altered, or damaged by the customer
• Final sale items clearly marked as "Final Sale"
If you're unsure whether your item is eligible for return, please contact us before shipping it back.
ORDER CANCELLATIONS
• If you wish to cancel your order, please contact us within 24 hours of placing it.
• Once an order has been processed or shipped, it cannot be cancelled.
• If cancellation is successful, a full refund will be issued to your original payment method.
CONTACT US
If you have any questions about our return policy or need help with a return, please reach out:
• Email: hwywz@caohua.com
• Response time: within 24 hours (business days)
We appreciate your understanding and thank you for shopping with TaoThread.