Shipping policy
Shipping Policy
Last updated: September 10, 2026
At TaoThread, we want you to receive your spiritual jewelry as quickly and safely as possible. Here's everything you need to know about our shipping process.
PROCESSING TIME
• All orders are processed within 3-5 business days (excluding weekends and holidays).
• You will receive a shipping confirmation email with a tracking number once your order has been dispatched.
• Orders placed after 2:00 PM (UTC+8) will be processed the next business day.
SHIPPING RATES & DELIVERY TIMES
Standard Shipping
• Cost: $5.99 (FREE on orders over $35)
• Delivery: 7-20 business days
• Total time from order: about 10-25 business days
• Tracking: Yes, full tracking provided
Please note:
• Delivery times are estimates and begin from the date of shipping, not the date of order.
• Delivery times do not include customs clearance delays, which can occasionally occur.
• During peak seasons (Black Friday, Christmas, Chinese New Year), delivery may take longer than usual.
FREE SHIPPING
We offer free standard shipping on all orders over $35. No coupon code needed — the discount is automatically applied at checkout.
ORDER TRACKING
Once your order ships, you will receive an email with your tracking number. Please allow 1-2 business days after shipping for tracking information to become available.
SHIPPING RESTRICTIONS
We currently ship to most countries worldwide. Unfortunately, due to shipping restrictions, we cannot ship to the following countries:
• Brazil
• Cuba
• Iran
• Sudan
• Syria
We are continuously working to expand our shipping coverage. If your country is not listed at checkout, please contact us at hwywz@caohua.com.
CUSTOMS & IMPORT DUTIES
• Customs policies vary widely from country to country.
• You may be subject to import duties and taxes once your package reaches your country.
• TaoThread is not responsible for any customs duties, taxes, or brokerage fees that may be applied.
• We recommend contacting your local customs office for more information on potential charges.
• Please note: we cannot mark packages as "gift" to avoid customs fees, as this is prohibited by international law.
WRONG OR INCOMPLETE ADDRESS
• Please double-check your shipping address before completing your order.
• If you realize you've entered an incorrect address, contact us within 2 hours of placing your order and we'll do our best to correct it.
• Once an order has been processed and shipped, we cannot redirect the package.
• If a package is returned to us due to an incorrect or incomplete address, the customer will be responsible for additional shipping costs to resend.
LOST OR STOLEN PACKAGES
• If your package shows as "delivered" but you haven't received it, please check with your local post office, neighbors, or building management first.
• If you still cannot locate your package, contact us within 7 days of the delivery date and we'll file an investigation with the carrier.
• If a package is confirmed lost in transit (not delivered after 60 days from shipping), we will either resend your order or issue a full refund.
DAMAGED OR DEFECTIVE ITEMS
• We take great care in packaging every order, but occasionally items may be damaged in transit.
• If you receive a damaged or defective item, please contact us within 7 days of delivery with photos of the damaged item and packaging.
• We will arrange a replacement or full refund at no additional cost to you.
CONTACT US
If you have any questions about shipping, please don't hesitate to reach out:
• Email: hwywz@caohua.com
• Response time: within 24 hours (business days)